Refund and Returns Policy

Effective Date: 7/08/2025

At Simajay Store, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

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1. Returns

• Items must be returned within 7 days of delivery.
• Products must be unused, in original packaging, and in the same condition you received them.
• To initiate a return, please contact us at +233 534 732 064
• Proof of purchase (receipt or order number) is required.

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2. Non-Returnable Items

The following items are not eligible for return:

• Perishable goods (e.g. food items)
• Personal care items (e.g. opened cosmetics, hygiene products)
• Sale or clearance items (unless faulty)
• Digital downloads or software

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3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5–7 business days via your original payment method.

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4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us and we’ll guide you through the process.

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5. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item is defective or sent in error.
• Shipping costs are non-refundable unless otherwise stated.

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Contact Us

If you have any questions about our Refund and Returns Policy, reach out:

📞 Phone: +233 534 732 064